Privacy Policy
This policy explains how MX Soap handles information when you browse our website, prepare an order request, contact Customer Care, or manage privacy choices.
Information you provide
You may provide your name, email address, phone number, shipping address, order details, gift note, and message when preparing an order request or contacting us. We receive the information only when you choose to send the prepared email or otherwise communicate it to Customer Care.
This static website does not collect card details or represent that a payment has been completed. If an order proceeds, Customer Care explains confirmation and next steps separately.
Information created by the website
The site uses browser storage on your device for the shopping bag, recently viewed products, and cookie preferences. Your browser and hosting infrastructure may also process technical information such as IP address, device type, browser type, referring page, requested URL, and timestamps to deliver the site, maintain security, and diagnose reliability.
How we use information
We use information to respond to questions, review and confirm order requests, arrange shipping, provide service updates, manage returns or damaged-order reports, keep business records, protect the website, and comply with applicable law. We do not use contact details for unrelated marketing without an appropriate choice.
Cookies and browser storage
Essential storage supports the shopping bag, checkout flow, and privacy choices. Optional Preferences, Analytics, and Marketing categories are presented in Cookie Settings, but analytics and marketing systems are not currently connected or activated. See the Cookie Policy for complete details.
Service providers and disclosures
We may share information with providers that support hosting, email, order administration, shipping, professional advice, or security, only to the extent reasonably needed for their work. We may also disclose information when required by law, to protect rights or safety, or in connection with a legitimate business reorganization. We do not state that any specific advertising or analytics platform receives data because none is connected to this site.
Retention
We keep information for as long as reasonably necessary for the purpose collected, including service, order, accounting, dispute-resolution, and legal obligations. Browser-storage data remains on your device until it expires, you clear it, or the site replaces it.
Data security
We use reasonable administrative and technical measures appropriate to the nature of the information. No internet transmission, email system, or storage method can be guaranteed completely secure, and you should avoid including sensitive payment, medical, or identity information in free-text messages.
Your choices and rights
Depending on where you live, you may have rights to ask about, access, correct, delete, or restrict certain personal information, or to object to certain uses. You may also withdraw a consent where processing relies on consent. Contact us with enough detail to understand the request. We may need to verify identity before completing it.
You can reopen Cookie Settings from the footer and change optional choices at any time. You can also clear site data through your browser.
Children’s privacy
The website is not directed to children under 13, and we do not knowingly seek personal information from them. A parent or guardian who believes a child has provided information should contact us so we can review and take appropriate action.
External links and policy changes
Links to third-party websites are governed by those parties’ practices. We may update this policy as our website, services, or legal obligations change. The “Last updated” date identifies the current version.
Contact
Privacy questions may be directed to MX Soap at info@mx-soap.com, +1 (817) 421-4747, or 1295 S Main St, Grapevine, TX 76051, United States.