Free standard shipping on U.S. orders $50+
Helpful, by design

Questions,
made easy.

From choosing a bar to caring for a gift, here is everything you need to move forward comfortably.

Start with fragrance preference and format. Unscented Oat is the simplest option; Rose Milk and Aloe & Rice add a very light sensory layer.
Unscented Oat Comfort Bar contains no added fragrance. The Sensitive Skin Duo includes that bar plus the lightly scented Aloe & Rice Gentle Bar.
Yes. Any bar intended for hand and body care can be used at the sink. A draining dish will help it last.
No. Our bars are designed for hands and body. Use a cleanser specifically made for facial skin on your face.
Every product page includes a complete ingredient list. Packaging also carries the list for the item received.
Some scented bars do. Check the complete list on each product page when you prefer to avoid a particular essential oil.
Finely milled pink clay contributes mineral color and smooth slip; our Pink Clay bar is not designed as a coarse scrub.
No. MX Soap products are cosmetics for cleansing and daily care, not treatments for medical conditions.
After you prepare and send the order request, MX Soap Customer Care reviews availability, shipping details, and next steps. A request is not accepted until we confirm it.
Contact us as soon as possible at info@mx-soap.com or +1 (817) 421-4747. We will help when the request has not yet been processed.
Orders are generally processed within 1–2 business days after confirmation.
Email info@mx-soap.com or call +1 (817) 421-4747, Monday–Friday, 9:00 AM–5:00 PM Central Time.
The current shipping policy covers addresses in the United States. International delivery is not offered under these terms.
Standard U.S. shipping is $6.95. Standard shipping is free for orders of $50 or more.
Standard delivery typically takes about 3–7 business days after shipment, in addition to processing time.
When available, tracking details are included with the shipping confirmation after the order leaves our care.
Tell us within 7 days of delivery and include the order details and clear photos so Customer Care can review the issue.
Unused and unopened products may be returned within 30 days after delivery when purchased directly through MX Soap.
Opened personal care products are not returnable unless they arrived damaged or defective.
Contact Customer Care. We review exchange requests based on product condition and current availability.
Yes. Gift sets arrive in structured paper packaging designed to be presented without additional wrapping.
Yes. Add a short note in the checkout order notes and Customer Care will include it when the order is confirmed.
The considered edit

Care, curated with a clear point of view.

At MX Soap, frequently asked questions are answered with direct, useful guidance across care and service is shaped by how a product feels in real life. Our MX Merchant Soap edit brings together formulas, scent levels, and formats that make an everyday routine easier to understand.

The MX Merchant approach is our editorial lens—not a separate business or certification. It guides how mx soap explains ingredients, use, and storage with calm, specific language.

Explore the mx merchant soap perspective through products and stories chosen for repeat use. Every mx merchant note connects a thoughtful detail back to the practical rhythm of daily care.

Still wondering?

Customer Care is here.

Monday–Friday
9:00 AM–5:00 PM Central Time

info@mx-soap.com+1 (817) 421-4747